Cookie Policy | Neo Dialer

The marketing site

These public pages — everything outside the signed-in application — set no advertising or tracking cookies. There is no third-party analytics tag, no advertising pixel, and no cross-site tracker on this site.

Web fonts are downloaded at build time and served from this domain, so loading a page here does not call out to a font CDN either.

The one thing we do store is what you type into the contact or newsletter form, and that only when you press submit — see the Privacy Policy.

The application

Once you sign in at the dialer, the following are set. All of them are strictly necessary — the application cannot function without them. Most live in your browser's local storage rather than in cookies.

Name	Purpose	Lifetime
Local storage — `custom_auth_token`, `custom_auth_refresh`	Your authenticated session. Without it every page load would send you back to the login screen.	Until sign-out or expiry
Local storage — `impersonation_session`	Present only while a platform support engineer is accessing your tenant on your behalf. Every use is written to the audit log and the app shows a banner throughout.	Duration of the support session
Local storage — `neo_dialer_call_state` and related keys	Lets an in-progress call survive a page refresh instead of being dropped. Never leaves your browser.	Cleared when the call ends
Local storage — UI preferences	Sidebar collapse state, theme choice, and which navigation sections you left open. Preference only; never leaves your browser.	Until you clear site data
Cookies — `sb-*-auth-token`	Set only on the site admin area (`/admin`), which uses a cookie-based session rather than local storage.	Until sign-out or expiry

Turning them off

You can clear or block cookies in your browser settings. Blocking them for the application domain will prevent you from staying signed in. Blocking them for the marketing site has no effect, because it does not set any.

For what happens to data once it reaches us, see the Privacy Policy.