Getting Help
Where to go when the documentation does not cover it.
Start with the docs
Most questions are covered here:
- Setting up — Quick Start,
- Running calls — Campaigns,
Dialing Modes, Inbound Routing
- AI — AI Voice Agents
- Building on it — API Reference,
- When something is wrong — Troubleshooting
Contact support
Contact us with Technical support selected. The form reaches the team queue directly.
To get a useful answer on the first reply, include:
- What you expected and what happened instead
- A call ID, if it is about a specific call — it is on the call record
- Roughly when it happened, with a timezone
- Which environment — production, or a staging tenant
For a routing question, say which number was dialled and check the routing log first — it usually contains the answer.
Reporting something urgent
If calls are failing across your whole tenant rather than intermittently, say so in the first line of the message. That is treated differently from a configuration question.
Security issues
Report vulnerabilities privately, before disclosing them anywhere else. See the Security page for how.
Feature requests
Send them the same way. We would rather hear what you are trying to do than what you think the feature should be — the first often has a shorter answer.
Something here wrong or missing? Tell us — these pages describe the platform as it actually behaves, so a mismatch is a bug we want to know about.